We guarantee that our shears will satisfy even the pickiest stylist,

but if our product does not meet your satisfaction upon delivery, we want to help. 

Please contact our team via info@ivyannshears.com immediately upon receipt

of your order and let us know what is going on. Our team will work with each customer,

on an individual basis, to determine the best resolution for each situation.

We also understand that things happen and if your product arrives damaged

we will replace any defective products, or offer a full refund, upon return of the defective items.

Upon approval, we will offer a full refund, minus S/H, for any situations deemed a valid claim.

 

*All sales are final. All returns are subject to approval.

**Returns will incur a 50% restocking fee.

***Returns on pre-paid/special order items are subject to a 75% restocking fee.

****Returns/refunds on pre-paid/special order items will not be accepted 7 days after purchase date.

****If a deposit was placed for a pre-paid or special order, 100% of deposit will be refunded,

if refund process is started within 7 days of the initial deposit.

*****All refunds after 7 days are subject to approval.